Terms & Conditions


Terms and conditions for the use of e-rugs.co.uk

Your access to and use of the e-Rugs website is subject to the following terms and conditions which, by accessing and browsing this site, you accept with the general usage of the site.

These terms and conditions govern your use of www. e-rugs.co.uk; by using our website, you accept these terms and conditions in full. If you disagree with any part of these terms and conditions, please do not continue using the site (e-rugs.co.uk).

Intellectual property rights unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the licence below, all these intellectual property rights are reserved.

Licence to use website:

You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions below.

You must not:
  1. Republish material from www.e-rugs.co.uk (including republication on another website)
  2. Sell, rent or otherwise sub-license material on www.e-rugs.co.uk
  3. Reproduce, duplicate, copy or otherwise exploit material (including any images, logos or descriptions) on www.e-rugs.co.uk for a commercial purpose;
  4. Edit or otherwise modify any material on www.e-rugs.co.uk

Terms Of Sale:

e-rugs.co.uk reserves the right to cancel any order in the event that the goods are unavailable, misplaced or undeliverable.

Limitations of Liability:

The information on www.e-rugs.co.uk is provided free-of-charge, and you acknowledge that it would be unreasonable to hold us liable in respect of this website and the information on this website.

Whilst we endeavour to ensure that the information on www.e-rugs.co.uk is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on www.e-rugs.co.uk is kept up-to-date.

Please note the product pictures on www.e-rugs.co.uk are simply an indication of the colour and style of the product, which we feel best represent the item(s) you will receive. You acknowledge that it would be unreasonable to hold us liable in respect of colour variance and that www.e-rugs.co.uk cannot wholly guarantee that the colour of the product on the product pictures exactly and accurately matches the product received.

Our liability for any claim for loss or damage shall be limited to the sum paid by you for the goods.

To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill.

Our liability is limited and excluded to the maximum extent permitted under applicable law. We will not be liable for any direct or indirect loss or damage arising under these terms and conditions or in connection with www.e-rugs.co.uk, whether arising in tort, contract, or otherwise. Without limiting the generality of the foregoing exclusion, we will not be liable for any loss of profit, contracts, business, goodwill, data, income, revenue or anticipated savings arising under terms and conditions or in connection with our website, whether direct or indirect, and whether arising in tort, contract, or otherwise.

However, nothing in these terms and conditions shall exclude or limit our liability for fraud, for death or personal injury caused by our negligence, or for any other liability which cannot be excluded or limited under applicable law.

Restricted access:

Access to certain areas of our website is restricted. We reserve the right to restrict access to other areas of our website, or indeed our whole website, at our discretion.

If we provide you with a user ID and password to enable you to access restricted areas of our website or other content or services, you must ensure that user ID and password is kept confidential. You accept responsibility for all activities that occur under your user ID or password.

We may disable your user ID and password at our sole discretion or if you breach any of the policies or terms governing your use of our website or any other contractual obligation you owe to us.


You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website.

You must not use www.e-rugs.co.uk in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use our website for any purposes related to marketing without our express consent.

You must not use our website to copy, publish or send mass mailings or spam.

We reserve the right to edit or remove any material posted upon our website.

In respect of all material that you post on our website, you grant to us a worldwide, irrevocable, non-exclusive, royalty-free licence to use, reproduce, adapt, publish, translate and distribute such material in any media, together with the right to sub-licence such rights.


we may revise these terms and conditions from time-to-time. Please check this page regularly to ensure you are familiar with the current version.

Entire agreement:

These terms and conditions, together with our privacy policy, constitute the entire agreement between you and us in relation to your use of www.e-rugs.co.uk, and supersede all previous agreements in respect of your use of this website.

Law and jurisdiction:

These terms and conditions will be governed by and construed in accordance with English Law, and any disputes relating to these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England.

Your right of cancellation:

Our orders are dispatched promptly; therefore we are unable to amend your order once it has been dispatched. To cancel your order under the Consumer Contract (Information, Cancellation and Additional Charges) Regulations 2013, you can refuse delivery or follow our returns process within 14 days of receipt of your goods, you then have a further 14 days to return your order for a full refund, including the standard delivery charge applied to your order.

To exercise your right of cancellation, simply fill in the online returns form with full transaction details and the reason for return, alternatively, you must give written notice to Us by hand or post, fax or email, at the address, fax number or email address shown below, giving details of the goods ordered and (where appropriate) their delivery.

If you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to Us at Your own cost (unless we delivered the goods in error or if the goods are damaged or defective when delivered). The goods must be returned to the address shown below. You must take all reasonable care to ensure the goods are not damaged in the meantime or while in transit.

Once you have notified Us that You are cancelling the contract, and provided the goods have been received in an acceptable condition, We will refund You within 3-5 working days, any sum that has been paid by You or debited from your credit card or other account for the goods.

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you buy goods from us online, your consumer rights entitle you to cancel your order and obtain a full refund if you request one within 14 days after delivery of the goods (or if your order contains a number of items that are delivered separately, from receipt of the last item).

If you wish to cancel your order, please follow our returns procedure. You must return the goods to Us within 14 days of cancelling your order.

We will refund the cost of the goods including the standard delivery charge applied to your order. We may make a deduction from the amount refunded to you if the goods have been used, parts are missing or the goods or their packaging has been damaged.

Your statutory rights in respect of faulty, damaged or missing items or goods which are not as described are not affected.

ADR - Alternative Dispute Resolution

If you have made a complaint and have exhausted all the options provided by e-Rugs, or you are not satisfied with the resolution we have provided, you have the right to refer your dispute to Alternative Dispute Resolution. You can find a list of Trading Standards approved ADR providers.

Alternatively there is an EU wide ADR mechanism available to consumers which you can access.


Our contact details: -
Trade Register Number: 09009830
Vat No. GB 185985540
The full Trading name of our company is Home Linen Store Ltd.

Our registered trading address is:
Home Linen Store
7, Edward Street
OL12 9NR
Tel: 01706370543

Your statutory rights are not affected by these terms and conditions.

For any further information or queries, please contact us via email: contact@e-rugs.co.uk