Delivery Information

We offer FREE and FAST UK Mainland Delivery on all rugs seen on the website.

The remote Scottish regions, Northern Ireland, Channel Islands, Sicily Isles, Shetlands, Isle of Man and the Isle of Wight will incur a delivery charge of £14.95.

For Europe, the delivery cost varies depending on the postcode.  Please enter the delivery details at checkout to find out the actual delivery cost.

Once the order is received, we aim to dispatch the orders on the next working day.  You will receive an email confirmation for dispatch of the order with the 

courier tracking details to track the whereabouts of your parcel and re-schedule or arrange collection as per your convenience. 

Delivery will be made using our professional couriers who will ensure that your parcel gets delivered on time and securely.

All deliveries will require a signature. If no one is available at the delivery address, a card will be left with contact details for the courier and a response must

be made within 7 days. Failure to respond to the courier's card will result in your rug being returned to us and an additional postage charge will be incurred.

Terms of Sale

We reserve the right to cancel any order in the event that the goods are unavailable, mis-priced or cleared funds are not received. Please take into consideration that all the sizes stated are approximate and the colours in product images may appear slightly different depending on the resolution and settings of your screen, of which we cannot be held responsible for.

Contact Us:

If you're experiencing difficulties placing an order, please email our Customer Service team on We aim to respond to your email within 24 hours of receipt.  Alternatively, you can call our friendly customer service representatives on 01706370543.