Your right of cancellation:
Our orders are dispatched promptly therefore we are unable to amend your order once it has been dispatched. To cancel your order under the Consumer Contract (Information, Cancellation and Additional Charges) Regulations 2013, you can refuse delivery or follow our returns process within 14 days of receipt of your goods, you then have a further 14 days to return your order for a full refund, including the standard delivery charge applied to your order.
To exercise your right of cancellation, simply fill in the online returns form with full transaction details and the reason for return, alternatively, you must give written notice to Us by hand or post, fax or email, at the address, fax number or email address shown below, giving details of the goods ordered and (where appropriate) their delivery.
If you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to Us at Your own cost (unless we delivered the goods in error or if the goods are damaged or defective when delivered). The goods must be returned to the address shown below. You must take all reasonable care to ensure the goods are not damaged in the meantime or while in transit.
Once you have notified Us that You are cancelling the contract, and provided the goods have been received in an acceptable condition, We will refund You within 3-5 working days, any sum that has been paid by You or debited from your credit card or other account for the goods.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you buy goods from us online, your consumer rights entitle you to cancel your order and obtain a full refund if you request one within 14 days after delivery of the goods (or if your order contains a number of items that are delivered separately, from receipt of the last item).
If you wish to cancel your order, please follow our returns procedure. You must return the goods to Us within 14 days of cancelling your order.
We will refund the cost of the goods including the standard delivery charge applied to your order. We may make a deduction from the amount refunded to you if the goods have been used, parts are missing or the goods or their packaging has been damaged.
Your statutory rights in respect of faulty, damaged or missing items or goods which are not as described are not affected.